All subscription fees (Solo, Business, Professional, Enterprise plans) are non-refundable. This includes both the initial charge after your free trial ends and every subsequent monthly renewal.
If you cancel mid-cycle, your subscription stops auto-renewing at the end of the current billing period. You retain access through that period; no partial refund is issued for unused days.
Every new account gets a 7-day free trial. You will not be charged until the trial ends. Cancel any time before the trial ends and your card will not be billed.
The trial is the moment to confirm LockRoute fits your business. We strongly recommend booking at least one test job, connecting Stripe Connect, and inviting at least one partner during the trial so you can evaluate the full flow.
SMS credit packs (one-time purchases of 500 / 1,000 / 2,500 / 5,000 SMS credits) are non-refundable. Credits do not expire.
Auto-recharge purchases are also non-refundable; you can disable auto-recharge at any time in your Settings to prevent future automatic top-ups.
Extra dispatcher seats, custom add-ons, and any other one-time fees are non-refundable. They are billed at the time of purchase or as a line item on your next subscription invoice.
You can cancel your subscription anytime in two ways:
Cancellation takes effect at the end of your current billing period. You will not be billed again. Your data is retained for 90 days post-cancellation in case you reactivate.
Disputing a charge with your card issuer instead of contacting us first will result in immediate account suspension while we investigate. If the dispute is found to be unfounded (e.g. the service was provided as agreed and you simply changed your mind), the account may be terminated and any data deleted.
If you believe a charge is incorrect, email support@lockroute.app first — most issues are resolved within one business day without anyone losing access.
The only exceptions to this policy are where applicable consumer-protection law requires a refund (e.g. specific state or country statutes). In those cases we will comply with the applicable law.
Email support@lockroute.app. We respond within one business day.